Our Commitment to Your
(Last update 02/08/2012 15:30)
We are LighterLife UK Limited (Registered No: 3164308, VAT
Registration No: 666003451) whose registered address is at
Cavendish House, Parkway, Harlow Business Park, Harlow, Essex CM19
LighterLife UK Limited.
This website at http://www.lighterlife.com/ is
owned and operated by LighterLife. Your privacy when you use our
website is of the utmost importance to us. At LighterLife, we want
to make your experience online satisfying and safe.
Because we gather certain types of information about our users, we
feel you should fully understand our policy and the terms and
conditions surrounding the capture and use of that information.
This privacy statement discloses what information we gather and how
we use it.
your personal information to us.
of the most recent revisions will appear on this page so please
Information LighterLife Gathers and
LighterLife gathers two types of information about users:
Personal Information is any piece of information which
refers or relates to you personally such as your name, e-mail
address and postal address.. We will collect personal information
from you only if you voluntarily submit such information to
You do not have to provide us with personally information to visit
this website. You can choose not to provide certain information,
but then you might not be able to take advantage of many of our
Non-Personal Information: This is Information LighterLife
gathers through aggregated tracking information derived mainly by
tallying page views throughout our sites. This information allows
us to better tailor our content to readers' needs and to help our
advertisers and sponsors better understand the demographics of our
There are many features on this Web site for which no
registration is required. However, if you are interested in
obtaining information, products or services from LighterLife, or in
participating in certain activities on this Web site (such as
locating the counsellor in your area, subscribing to our high
quality magazine, or expressing your interest in becoming a
self-employed LighterLife Counsellor), you may need to provide us
with information about yourself. For example, to subscribe to the
LighterLife magazine, we need to collect information about you to
process the transaction, fulfill your order and provide you with
the services and communications you expect. This information may
include, but is not limited to, details such as your name, your
address and your credit card details.
Our website and services are not designed for or directed to
individuals under the age of 16.
We will never knowingly request personal information from anyone
under the age of 18 without requesting parental consent.
LighterLife tracks user traffic patterns throughout all of our
sites. However, we do not correlate this information with data
about individual users. LighterLife does break down overall usage
statistics according to a user's domain name, browser type, and
MIME type by reading this information from the browser string
(information contained in every user's browser).
When we provide services, we want to make them easy, useful and
reliable. Where services are delivered on the internet, this
sometimes involves placing small amounts of information on your
device, for example, your computer or mobile phone. These include
small files known as cookies. They cannot be used
to identify you personally.
What is a cookie?
Cookies are small text
files that are placed on your computer by websites that you visit.
These pieces of information are used to make the website work or
improve services for you through, for example:
- enabling a service to recognise your device so you don't have
to give the same information several times during one task
- recognising that you may already have given a username and
password so you don't need to do it for every web page
- measuring how many people are using services, so they can be
made easier to use and there is enough capacity to make sure they
We sometimes embed photos and video content from websites such
as YouTube and Flickr. As a result, when you visit a page with
content embedded from, for example, YouTube or Flickr, you may be
presented with cookies from these websites. We do not control the
dissemination of these cookies. You should check the relevant third
party website for more information about these.
Social Media Sharing Tools
carries embedded ‘share’ buttons to enable users of the site to
easily share articles with their friends through a number of
popular social networks. These sites may set a cookie when you are
also logged in to their service. This website does not control the
dissemination of these cookies and you should check the relevant
third party website for more information about these.
Can I control or delete cookies?
recent versions of popular browsers (such as Internet Explorer,
Google Chrome or Mozilla Firefox) allow you to control cookies.
Typically, you can set your browser to accept or reject all, or
certain cookies. You might, for example, be happy to accept a
cookie that allows you to log in to a website, but prefer to reject
any which are used to build a profile of your internet usage. You
should also be able to set your browser to prompt you each time a
cookie is offered.
Please be aware that restricting cookies may impact on the
functionality of this website.
For more detailed instructions on how to control or delete
cookies on different browsers, please visit http://www.aboutcookies.org/
List of the main site cookies:
This is a
list of the main cookies set by this website, and what each is used
|LighterLife Franchise website
||Checks to see if you have downloaded the correct fonts for the
|LighterLife Franchise website
|On closing browser
||The ASP.NET session state is a technology that lets you store
server-side, user-specific data. Web applications can use this data
to process user requests.
||How and why session IDs
are reused in ASP.NET
||1 year from set/
|Stores information about your cookie preference on
the LighterLife website
List of third party cookies:
uses several suppliers who also set cookies on this website in
order to deliver the services they are providing. If you would like
more information about the cookies used by these suppliers, as well
as information on how to opt-out, please see their individual
privacy policies listed below.
||2 years from set/update
||These cookies are used to collect information about
how visitors use our site. We use the information to compile
reports and to help us improve the site. The cookies collect
information in an anonymous form, including the number of visitors
to the site, where visitors have come to the site from and the
pages they visited.
An overview of privacy at Google
||30 minutes from set/update
||On closing browser
||6 months from set/update
How We Use the Information
LighterLife uses your personal information to maintain and
manage your account, deliver services that you have requested, and
generally enhance your experience on our website. Examples include,
but are not limited to:
- Locating and putting you in touch with the Counsellor in your
- Processing and tracking your membership and magazine
- Processing your request to become a LighterLife Counsellor
- Providing the services you request
- Sending you magazine renewal notifications
- Sending you other administrative communications
- Sending you surveys
- Provide you with information which may be of interest to you
from time to time (if you consent to receiving this)
We use tracking information to determine which areas of our
sites users like and don't like based on traffic to those areas. We
do not track what individual users read, but rather how well each
page performs overall. This helps us continue to build a better
service for you. We track search terms entered in search functions
as one of many measures of what interests our users. But we don't
track which terms a particular user enters.
Sharing your personal information with third
LighterLife contracts with other companies to obtain certain
services on our behalf, including credit card processing, delivery,
and conducting surveys. We provide these companies only with the
information they need to perform their services, and they are
permitted to use the information only for that specific purpose or
as required by law, or if you have agreed to any additional use or
sharing of your information.
LighterLife will share your personal information with Counsellors
from time to time to enable them to contact you for the following
- provide you with counselling services
- conduct market research and surveys on behalf of Lighterlife
(if you have chosen to participate) and
- to send you information which may be of interest to you (if you
have consented to receive this)
How is the Information Protected
LighterLife operates secure data networks protected by industry
standard firewall and password protection systems. Our security and
privacy policies are periodically reviewed and enhanced as
necessary and only authorised individuals have access to the
information provided by our customers.
We take reasonable precautions to keep your personal data secure,
and require third party data processors to do likewise. All
personally identifiable information is subject to restricted access
to prevent unauthorised access, modification or misuse. Please
note, however, that we may release your personal data if required
to do so by law, or by search warrant, subpoena or court order.
Under UK data protection law, your rights include:
- a right to withdraw your consent to the processing of your
personal data to which you have previously consented.
- a right to obtain a copy of the personal data which we hold
- a right to object to the processing of your personal data for
the purpose of direct marketing.
- a right to have incorrect personal data we hold about you
To obtain a copy of the personal data we hold about you, please
write to us at the following address: Privacy Co-ordinator,
LighterLife, Cavendish House, Parkway, Harlow Business Park,
Harlow, Essex CM19 5QF enclosing your postal details, proof of ID
(a copy of your driving license or passport), and a cheque for £10
payable to LighterLife UK Limited.
Linking to other websites
Our website may contain hyperlinks to websites owned and
operated by third parties. These websites have their own privacy
policies and we urge you to review them. They will govern the use
of personal information you submit whilst visiting these websites.
We do not accept any responsibility or liability for the privacy
practices of such third party websites and your use of such
websites is at your own risk.
This website (excluding linked sites) is controlled by
LighterLife UK Ltd which is a company established in the United
Kingdom. The site can be accessed from various other countries
You also agree and hereby submit to the exclusive jurisdiction of
the courts of the United Kingdom with respect to such matters.
The services available on this website are only for persons
resident in the United Kingdom and the Republic of Ireland.
Information regarding products, services, rates and promotions are
applicable to these countries only.
No representation or warranty is given that the materials contained
in the site are appropriate to, available in or relevant for any
To change any of your details that we hold about you please